Terms of service

Welcome to LUMIWHITE. These Terms of Service govern your use of our website and your purchase of products from us.

By accessing or using our website, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

1. Use of Our Website

You agree to use our website only for lawful purposes and in a way that does not interfere with the operation, security, or availability of the website.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.

However, colours, packaging, appearance, and other details may vary slightly from images shown online.

3. Teeth Whitening Products

LUMIWHITE™ products are intended to be used according to the instructions provided with the product.

Please read the product instructions and any applicable warnings before use.

Do not use a product if you are allergic or sensitive to any listed ingredient. If you experience discomfort or irritation, discontinue use and seek appropriate professional advice.

Product information provided on our website is not intended to replace advice from a qualified dental or healthcare professional.

4. Orders

When you place an order, you are making an offer to purchase the selected products.

We reserve the right to refuse or cancel an order where there is a reasonable reason to do so, including suspected fraud, pricing errors, stock issues, or other circumstances affecting our ability to fulfil the order.

5. Prices and Payment

All prices are displayed in the applicable currency shown on our website.

Prices may change without notice. Any price change will not affect an order that has already been accepted, except where required by law or where an obvious pricing error has occurred.

Payment must be successfully received before an order can be processed.

6. Shipping

We aim to process and dispatch orders within the timeframe stated on our website.

Delivery times are estimates and may vary due to circumstances outside our control.

Please refer to our Shipping Policy for further information.

7. Returns and Refunds

Returns and refunds are subject to our Return and Refund Policy.

Nothing in our policies affects your statutory consumer rights.

8. Intellectual Property

All website content, including text, images, logos, graphics, product names, and other materials, is owned by or licensed to LUMIWHITE™ unless otherwise stated.

You may not reproduce, distribute, modify, or commercially use our content without prior written permission.

9. Website Availability

We do not guarantee that our website will always be available, uninterrupted, or error-free.

We may temporarily suspend or modify the website for maintenance, updates, security reasons, or other operational requirements.

10. Limitation of Liability

To the extent permitted by law, LUMIWHITE™ will not be responsible for losses arising from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

11. Changes to These Terms

We may update these Terms of Service from time to time. Updated terms will be posted on this page with a revised date.

12. Governing Law

These Terms are governed by the laws applicable to the operation of our business and the relevant consumer protection laws applicable to your purchase.

13. Contact

If you have any questions regarding these Terms of Service, please contact us using the contact information provided on our website.