Refund policy

At LUMIWHITE, we want you to have a positive shopping experience.

Because our products are personal oral-care and hygiene products, special conditions apply to returns.

1. Returns

We accept eligible returns within 30 days of delivery.

To be eligible for a return, the product must:

  • Be unused
  • Be unopened
  • Remain in its original packaging
  • Be in resalable condition

For hygiene reasons, opened or used teeth-whitening products cannot normally be returned unless the product arrived damaged, defective, or incorrect.

2. Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, please contact us promptly.

Please include:

  • Your order number
  • A description of the problem
  • Photos of the product and packaging

We will assess the issue and, where appropriate, provide a replacement or refund.

3. Refunds

Once an eligible refund has been approved, the refund will be issued to the original payment method.

The time it takes for the refund to appear in your account may depend on your bank or payment provider.

4. Non-Returnable Products

Opened or used teeth-whitening products are generally not eligible for return because of hygiene and safety considerations, except where the product is defective, damaged, or incorrect.

5. Return Shipping

If you are returning an unopened product because you have changed your mind, you may be responsible for the return postage costs, subject to applicable consumer law.

If the item is defective, damaged, or incorrect, please contact us before returning it.

6. Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

If the order has not yet been processed or dispatched, we will try to accommodate your cancellation request.

Once an order has been dispatched, cancellation may no longer be possible and the applicable return process may apply.

7. How to Request a Return

To request a return or refund, contact us with:

  • Your name
  • Order number
  • Reason for the request
  • Photographs, where relevant

We will provide return instructions where your request is eligible.

8. Consumer Rights

This policy does not affect any statutory rights you may have under applicable consumer protection law.

If you have any questions about returns or refunds, please contact us through the contact details provided on our website.