Shipping policy

At LUMIWHITE, we aim to make your order experience simple and reliable.

1. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders placed during weekends, public holidays, promotions, or periods of unusually high demand may take slightly longer to process.

2. Delivery Times

Estimated delivery times are displayed at checkout or on our website where applicable.

Delivery times are estimates and are not guaranteed. Delays may occur due to courier services, weather, customs, public holidays, or other circumstances outside our reasonable control.

3. Shipping Costs

Available shipping options and applicable shipping charges will be displayed during checkout.

Where we offer free shipping promotions, the applicable offer will be clearly stated on our website or at checkout.

4. Tracking

Where tracking is available, you will receive tracking information once your order has been dispatched.

Please allow some time for tracking information to become active after dispatch.

5. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address.

If an order is returned to us because an incorrect or incomplete address was provided, additional shipping costs may apply if the order needs to be resent.

6. Lost or Delayed Packages

If your order appears to be delayed or has not arrived within the expected delivery period, please contact us.

We will work with the relevant delivery provider to investigate the shipment.

7. Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide photographs of the package and product.

We will review the situation and determine the appropriate resolution.

8. International Orders

For international deliveries, customs duties, taxes, or other import charges may apply depending on the destination country.

Where applicable, these charges may be the responsibility of the customer.

9. Contact Us

If you have questions about your order or delivery, please contact us using the customer service details provided on our website.