Privacy policy
At LUMIWHITE, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and protect your information when you visit our website or place an order with us.
Information We Collect
When you use our website or place an order, we may collect information such as:
- Your name
- Billing and shipping address
- Email address
- Telephone number
- Payment and transaction information
- Order details
- Information you provide when contacting customer support
- Website usage and device information
We only collect information that is reasonably necessary to operate our website, process orders, provide customer service, and improve your shopping experience.
How We Use Your Information
We may use your information to:
- Process and fulfil your orders
- Arrange delivery
- Send order confirmations and updates
- Respond to customer enquiries
- Provide customer support
- Improve our products, website, and services
- Detect and prevent fraud or misuse
- Send marketing communications where permitted and where you have provided the appropriate consent
Payment Information
Payments are processed through secure third-party payment providers. We do not normally store your complete payment card details on our own systems.
Cookies
Our website may use cookies and similar technologies to help the website function properly, remember preferences, understand website usage, and improve our services.
You can manage certain cookie preferences through your browser or available website settings.
Sharing Your Information
We may share necessary information with trusted service providers who help us operate our business, including payment processors, delivery providers, website services, analytics providers, and marketing platforms.
We do not sell your personal information as a business practice.
Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.
However, no online transmission or storage system can be guaranteed to be completely secure.
Your Rights
Depending on applicable law, you may have rights relating to your personal information, including the right to request access, correction, deletion, or restriction of certain processing.
You may also withdraw marketing consent at any time by using the unsubscribe option in our marketing emails.
Children's Privacy
Our website is not intended for children to make purchases independently. We do not knowingly collect personal information from children for marketing purposes.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us through the contact details provided on our website.